We always take extra care to ensure your products arrive timely and damage free. However, once the order leaves our warehouse it is in the possession of a third party until it reaches your doorstep. By selecting our shipping insurance option, we will cover 100% of the cost to replace your shipment in the event it is lost, damaged or stolen during the shipping process. Whether it's our fault, the shipping company's fault, or just plain bad luck we have you covered!