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FAQ
What is a roto-molded cooler anyways and what is so great about them?
Roto-molded coolers are manufactured using a very specific rotational mold process wherein we utilize high end molded plastic (Polyethylene) that creates a continuous and thick cooler wall. This roto-molding process, combined with our extra thick and uninterrupted layers of insulation, ensures that Blue Coolers will keep your ice, drinks, food and whatever else, cold and fresh for the maximum amount of time. Moreover, you will not find a more durable, bear-proof cooler on the market.
Why are Blue Coolers so affordable compared to the leading brands?
We are a small direct to consumer company with minimal overhead and no expensive marketing campaigns or celebrity endorsements. As a result, we are able to sell our high quality 10-day ice coolers at an affordable price to our consumers.
Will I be sacrificing on quality if I choose to order a Blue Cooler over the leading brands?
No, Blue Coolers perform equally or better than the leading roto molded cooler companies on the market. For evidence you can see our 10-day ice test video on our website.
Can I buy a Blue Cooler at a local retailer?
Blue Coolers are offered exclusively online or over the phone. We cut out the middleman and pass along the savings to our customers.
What form of payments are accepted?
We accept all major forms of payment including Visa, MasterCard, American Express and Discover.
What company do you use for shipping?
We use FedEx and occasionally UPS and USPS.
Can I ship my cooler to a Post Office box (PO Box)?
Due to the size of the coolers, we can ONLY ship your cooler to a physical address.
Where will my order ship from and how long will it take to arrive?
We ship all orders from our warehouses in Salt Lake City, Utah. Depending on where you live in the country, you can expect to receive your order within approximately 5-10 days from the date that you place your order.
Do all my products come in the one package?
If possible, we ship all units in one package. If the number of items exceeds our box sizes, multiple boxes will be used and shipped.
How can I check the status and tracking of my order?
You will receive an order confirmation email when you place your order. Once your order ships you will receive a shipping confirmation email with your order tracking information.
Do you charge for shipping?
From time to time we offer FREE shipping on limited-time promotions and product offerings. When we do offer FREE shipping it is ONLY for shipments within the continental United States (i.e. not including Alaska and Hawaii). We can ship to Canada, Hawaii, Alaska, U.S. military addresses and internationally but additional charges may apply. To place an order outside of the continental U.S. please call us at 866-474-BLUE.
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When will I get my tracking number?
Typically, you’ll receive a shipping confirmation email a few days after your initial order date. Even though your order may ship one day after your order it sometimes can take another 24 hours for FedEx and/or other shippers to provide us with a live tracking number so that we can update our system and send you the shipping confirmation email with your tracking number.
How do I order an item as a gift and have it sent to their address?
If you would like to only send an item to someone as a gift, just order, using THEIR custom info on the checkout page.
What is your warranty policy?
We warranty all of the products we sell against manufacturer defects for up to 90 days after your purchase. If at anytime within the 90 days you are not 100% satisfied with your Blue product, we will replace it no questions asked.
Will I be charged sales tax?
We are required by law to collect sales or other applicable taxes, based on the order’s shipping address.
How do I return my product?
Please send us a message on the Contact Us page or call us at 866-474-BLUE, with your order number and any relevant details and we will process your return.
Additional Questions?
We hope we have answered your questions. If you still cannot find the answer you are looking for, please email us at orders@bluecoolers.com or call us at 866-474-2583.
We want to hear from you. What products do you like that you would like to see us carry? Email us at orders@bluecoolers.com .