FAQ

Below are some frequently asked questions and their answers. If you do not find what you are looking for please feel free to contact us at orders@bluecoolers.com and we will be happy to answer you questions.

What is a roto-molded cooler anyways and what is so great about them?

Roto-molded coolers are manufactured using a very specific rotational mold process wherein we utilize high end molded plastic (Polyethylene) that creates a continuous and thick cooler wall.  This roto-molding process, combined with our extra thick and uninterrupted layers of insulation, ensures that Blue Coolers will keep your ice, drinks, food and whatever else, cold and fresh for the maximum amount of time.  Moreover, you will not find a more durable, bear-proof cooler on the market.

Why are Blue Coolers so affordable compared to the leading brands?

We are a small direct to consumer company with minimal overhead and no expensive marketing campaigns or celebrity endorsements.  As a result, we are able to sell our high quality 10-day ice coolers at an affordable price to our consumers.

Will I be sacrificing on quality if I choose to order a Blue Cooler over the leading brands?

No, Blue Coolers perform equally or better than the leading roto molded cooler companies on the market.  For evidence you can see our 10-day ice test video on our website.

Can I buy a Blue Cooler at a local retailer?

Blue Coolers are offered exclusively online or over the phone.  We cut out the middleman and pass along the savings to our customers.

What form of payments are accepted?

We accept all major forms of payment including Visa, MasterCard, American Express and Discover.

What company do you use for shipping?

We use FedEx and occasionally UPS and USPS. 

Can I ship my cooler to a Post Office box (PO Box)?

Due to the size of the coolers, we can ONLY ship your cooler to a physical address.

Where will my order ship from and how long will it take to arrive?

We ship all orders from our warehouses in Salt Lake City, Utah.  Depending on where you live in the country, you can expect to receive your order within approximately 5-10 days from the date that you place your order. 

Do all my products come in the one package?

If possible, we ship all units in one package.  If the number of items exceeds our box sizes, multiple boxes will be used and shipped.

How can I check the status and tracking of my order?

You will receive an order confirmation email when you place your order.  Once your order ships you will receive a shipping confirmation email with your order tracking information.

Do you charge for shipping?

From time to time we offer FREE shipping on limited-time promotions and product offerings.  When we do offer FREE shipping it is ONLY for shipments within the continental United States (i.e. not including Alaska and Hawaii).  We can ship to Canada, Hawaii, Alaska, U.S. military addresses and internationally but additional charges may apply. To place an order outside of the continental U.S. please call us at 866-474-BLUE.

When will I get my tracking number?

Typically, you’ll receive a shipping confirmation email a few days after your initial order date.  Even though your order may ship one day after your order it sometimes can take another 24 hours for FedEx and/or other shippers to provide us with a live tracking number so that we can update our system and send you the shipping confirmation email with your tracking number.

How do I order an item as a gift and have it sent to their address?

If you would like to only send an item to someone as a gift, just order, using THEIR custom info on the checkout page.

What is your warranty policy?

Blue Coolers offers a 100% satisfaction moneyback warranty for the first Ninety (90) days after purchase on all products sold (the “Initial Warranty”).  Blue Coolers further warrants (the “Extended Warranty”) that every hard-sided cooler sold will be free from manufacturers defects in material, structure, and workmanship under normal use and service for a period of Five (5) years from the date of purchase.  For soft-sided coolers and drinkware this Extended Warranty period is One (1) year from the date of purchase.  Warranty claims outside of the Initial Warranty Period, may be subject to restocking fees to cover the cost of shipping, handling and/or processing of the warranty request.  Blue Coolers also reserves the right to attempt to fix or remedy products during the Extended Warranty Period before full replacement is prescribed.  Finally, Blue Coolers will replace all functional and non-structural parts (e.g. rubber straps, logo sticker, rope handles, drain caps, chrome locking plates, hinges) for lifetime subject to a shipping

Will I be charged sales tax?

We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. 

How do I return my product?

Please send us a message on the Contact Us page or call us at 866-474-BLUE, with your order number and any relevant details and we will process your return.